Unscruplous clerks

Sorry to say this, but dishonest people do exist. So I beg all car rental customers to do both yourself and we rental clerks a favor and READ WHAT YOU ARE SIGNING. If you do not understand something, THEN ASK. We answer the same questions a million times a day so we know the answers. Now, since I no longer work at a car rental anymore and don't care who reads this: There are people (some I knew well) who like to pad their commission check in dishonest ways. Whether or not it effects their commission depends on when the customer complains. Before the return of the car, the extra charge is removed and thus, doesn't count towards their commission. After the return of the car and receipt printed for customer, the commission is figured in so any refund doesn't effect their commission. Knew someone who got fired over many customers complaining about charges they didn't okay. Also knew someone who added charges without the okay and became the top sales person. I always tried to explain things very clearly, but often customers hear what they want to hear and that always led to an argument (I hated it when people took the prepaid gas option where I explained to bring it back empty cause gas was prepaid and they fill up the gas tank to demand a refund when they return). Let me be clear on this, I talk to dozens of people every day and can't remember every conversation, especially when customer constantly leaves to grab a piece of luggage and I have to help others waiting for service on another computer. And many customers have weird ideas like if they don't crash the car then they get a refund for the insurance or that we will transport a car through 5 states because they broke down on a highway. Insurance is not refunded if you don't have an accident and you may exchange cars at any Name Brand Location. Anyway, Have a good day.