Watch you say on the phone

Hello, I need help explaining the charges on my bill.

Honey, I didn't understand a god damn thing you said, could you repeat that. Hello, Hello...That bitch hung up on me!

This is an exerpt from a customer calling our customer complaint line. The lesson here is being careful what you say to customer service people on the phone because none of them are paid enough to tolerate verbal abuse, cussing, cursing, swearing, and profanity. There are some more experienced service people who can handle angry words not directed at them but at the situation and will advise that if they continue with that language they will be hung up on. From my long sales clerk experience, some customers will just have to be angry. Also, anyone shouting "Thanks for not helping me" will earn a hang up from me. Shouting is also falls in the low tolerance category.

If you must take a day to calm down first before addressing a problem, then postpone your rant until you at least calm down and can explain your problem in a more civilized/business-like way. If you can't understand someone, just say your cell phone has bad reception or you are in a noisy place, so you didn't catch what was said. Business is business. Treat it that way and better customer service will come to you, even if you dislike the outcome. You will be a step above from where you started. Right?

Genie Out.