Overselling

Like the airlines, car rentals can oversell their vehicles. This happens for 3 reasons:

1. Someone is not watching the numbers of incoming vs. outgoing cars carefully. Once someone booked a van reservation for 5 P.M., but the single van that was available for them to rent was scheduled to return at 9 P.M. See the problem?

2. The company places in a percentage of people not arriving at all into the reservation system so when most customers show up, overselling occurs.

3. Free sell contracts can override the sold out status and reserve whatever they want whether we have it or not. Once a free sell company ordered 20 vans when we only had 10.

Because of overselling, customers can book a tiny car and receive a SUV upon arrival or likewise book a SUV and recieve a tiny car upon arrival. If you must have a certain size car and want it held back for you, call 2-3 hours before you pick it up. We often will hold cars a few hours for a particular customer, but will never hold cars for days or weeks for anyone. In reality, a reservation guarentees you nothing. Some selective customers must take what we have available or rent elsewhere. We can not give you what we do not have. Genie out.